Shipping policy
1. General Shipping Information
1.1. Shipping Partners
We partner with various shipping carriers to ensure that your orders arrive quickly and safely. The choice of shipping carrier depends on your location and the location of the respective print provider.
1.2. Production Time
All products on Skeletonface.com are made specifically for you using print-on-demand technology. The production time typically ranges from 2 to 7 business days, depending on the complexity of the design and the specific product.
2. Shipping Times and Costs
2.1. Shipping Times
Shipping times vary depending on the destination. Below is an overview of the estimated shipping times:
• USA: 3-7 business days
• Europe: 5-10 business days
• International: 10-20 business days
Please note that these times are estimates and may be extended due to factors such as customs clearance or unforeseen delays.
2.2. Shipping Costs
Shipping costs are calculated during the checkout process and are based on the customer’s location and the location of the print provider. Exact shipping costs will be clearly displayed during the checkout process before you complete your purchase.
2.3. Customs Fees and Import Taxes
For international orders, additional customs fees or import taxes may apply, which are the responsibility of the customer. These fees vary by country and are not charged or controlled by Skeletonface.com.
3. Shipping Tracking
3.1. Once your order has shipped, you will receive a shipping confirmation email containing a tracking number. You can use this to track the status of your delivery online at any time.
3.2. Please note that tracking information may take a few days to become available, depending on the shipping carrier.
4. Incorrect Shipping Address
4.1. It is your responsibility to ensure that the shipping address is correct and complete. We are not responsible for orders that cannot be delivered due to incorrect or incomplete addresses.
4.2. If an order is returned due to an incorrect address, additional shipping costs may apply for reshipment.
5. Returns Due to Non-Delivery
5.1. If an order is returned to us due to non-delivery (e.g., insufficient address information, refusal of delivery), we will contact you to discuss further steps. Additional costs may apply for reshipment.
6. Questions About Shipping
6.1. If you have any questions about your delivery or our shipping policy, please contact us at [Contact Information], and we will be happy to assist you.